Effective Date: June 26, 2026

At SWM Tech Mitra, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

  • You received a damaged product.

  • You received a defective or non-functional product.

  • You received the wrong product.

  • The product delivered is missing accessories or components.

To be eligible for a return:

  • The request must be made within 7 days of delivery.

  • The product must be unused and in its original condition.

  • All original packaging, accessories, manuals, warranty cards, and invoices must be included.

  • The product should not show signs of misuse, physical damage, or tampering.

2. Non-Returnable Items

Returns will not be accepted for:

  • Products damaged due to customer misuse or negligence.

  • Products with physical damage caused after delivery.

  • Items without original packaging or accessories.

  • Products marked as Non-Returnable on the product page.

  • Software, digital products, gift cards, or downloadable items.

  • Personal-use items where returns are restricted for hygiene or safety reasons.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Order number

  • Product photographs

  • Images of the shipping package

  • A brief description of the issue

Our support team will review your request and arrange a replacement or refund if the claim is approved.

4. Return Process

To initiate a return:

  1. Contact our customer support team.

  2. Provide your order details and reason for the return.

  3. Wait for return approval and instructions.

  4. Pack the product securely with all original accessories and documents.

  5. Ship the product using the instructions provided by our support team.

Returns sent without prior approval may not be accepted.

5. Refund Policy

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Processing typically takes 5–7 business days, depending on your bank or payment provider.

  • Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.

6. Replacement Policy

Where applicable, we may offer a replacement instead of a refund.

Replacement requests are subject to:

  • Product availability

  • Verification of the reported issue

  • Approval by our quality inspection team

If the product is unavailable, a refund will be processed instead.

7. Order Cancellation

Orders may be cancelled before they are shipped.

If the order has already been dispatched, it cannot be cancelled. In such cases, you may request a return after delivery if the product meets the return eligibility criteria.

Refunds for cancelled orders are generally processed within 5–7 business days.

8. Warranty Claims

Products covered under the manufacturer’s warranty should be serviced through the authorized service centre, as per the warranty terms.

SWM Tech Mitra will assist customers with warranty-related guidance whenever possible, but warranty approvals are subject to the manufacturer’s policies.

9. Shipping Charges for Returns

  • If the return is due to a damaged, defective, or incorrect product, return shipping costs may be covered by SWM Tech Mitra.

  • If the return is requested for reasons other than product defects or our error, return shipping charges may be the customer’s responsibility.

10. Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us.

SWM Tech Mitra

Email: support@swmtechmitra.com (Replace if different)

Phone: (Add your customer support number)

Business Address: (Add your registered business address)

Our customer support team will be happy to assist you and ensure a smooth resolution to your request.